Krowned Kollection Policies

Return Policy:
Our policy is valid for a period of 7 calendar days from the day your purchase is delivered. We do not offer refunds however you can return the product for an exchange or store credit. If the period of 7 days has lapsed since the day your shipment was delivered, unfortunately, we cannot offer you an exchange.

Exchange requirements
The following criteria must be met to qualify for an exchange:

Hair must be in original packaging
Hair must be unused and unworn
Hair must not be damaged
Hair must not be unwrapped
Hair must not be tampered with
Hair must not be altered (brushed, combed picked, cut or washed)

In order to ensure the above criteria has been met, after receiving your return and inspecting the conditions of your item. We will process your return or exchange. Please allow at least 2-3 days from the receipt of your item to process your return or exchange. We will notify you when your return has been processed

If the product does not meet the listed criteria, we reserve the right not to issue an exchange or store credit.

Proof of purchase :
To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the  proof of purchase, we will not do an exchange.

Sale and clearance items:

Only regular-priced items may be exchanged, unfortunately, sale or clearance items cannot be exchanged SALE ITEMS ARE FINAL!!!

Returning items:

All returns must be postmarked within seven (7) days of the delivery date and
Returns should be mailed to:
Keke's Krowned Kollection
1208 Danville Road (Suite A)
Decatur, AL 35603

You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs.
You must take care to ensure that the hair properly packaged so that they will not be damaged while in transit. If the hair is found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject an exchange. If your product is ineligible for a return, we can send the package back to you at your expense.


Shipping Policy:
Orders will be processed within 5-7 business days. Orders are not processed on weekends (Saturday & Sunday) and holidays.
We only ship orders on business days. (Monday- Friday)
All orders within the U.S. are shipped via USPS or UPS.


It takes approximately 5-7 business days for orders to be delivered and 1-2 business days for Express Shipping once your order has been processed. Orders will be shipped once payment is confirmed and cleared.

We only ship products to confirmed addresses.  The address has to confirm via PayPal. If the shipping address is not the same as the billing address connected with you ATM/Debit/Checking Account it will not confirm.
Shipping inside the US may take 5-7 business days.

Keke's Krowned Kollection is NOT responsible for any lost items. If your tracking information states that your package was delivered and you have not received it, you will have to contact USPS or UPS.

Keke's Krowned Kollection does not hold responsibility for packages that have been delivered or are listed as “untraceable”.
Shipping Times + Cost:
Standard Shipping: 5-7 Business Days = $15
Overnight Shipping: 1-2 Business Days = $35

Payment Terms
We accept debit cards, most major credit cards, PayPal, square cash, and sezzle. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. Your billing and shipping address must match to complete a transaction on this site.
What if my order is defective?
If a product is defective please send a photo of the defect along with a description to customer service at kkrownedkollection@icloud.com  and we will gladly help you to resolve the issue.
Contacting us
If you have any questions about this Policy, please contact us at

kkrownedkollection@icloud.com